Cloud Services

Our convenient, affordable and automated Global NOC service handles routine system maintenance and network monitoring functions on a 24/7 basis. We take care of it all — escalating alerts, reviewing backups, defragmenting your hard disk, deleting temporary files, preventing viruses and reducing spam — without interruption to your daily business operations.
The result: You’re free to focus on your core business, rather than your technology.

Because every organization’s requirements are different, we offer a choice of service packages to give you the flexibility you need.

Gold — Comprehensive 24/7 Maintenance Package
Preventative Maintenance for Desktop includes:Patch managementAntivirus/antispywareTemp file deletionDisk defragmentationAsset/inventory reporting

Preventative Maintenance for Server includes:24/7 monitoringPatch managementAntivirus/antispywarePreventative maintenance for Exchange/Active DirectorySOPs for correction before escalationPSA integration (such as Autotask or Connectwise)Limited administration

Platinum — Comprehensive 24/7 Maintenance Package for Desktops and Servers

Preventative Maintenance for Desktop includes:Everything in Gold package
Preventative Maintenance for Server includes:Everything in Gold packagePLUS — remote troubleshoot and fix (alert and resolution)PLUS — move/add/change users or groups

Every package includes:Maintenance Services — patching, spyware, antivirus and preventative tasksMonitoring, alerting and escalation — 24/7 or after business hours Up/down alerting in network devices